Question: Every time I try to attach a document, I get the following error message “The file is in the wrong format or exceeds 200 characters”. Why will the system not let me attach a simple pdf document?
Solution: This is an Internet Explorer security setting restriction.
To correct this:
- Click on <Tools>, <Internet options> and click on the <Security tab>.
- Make sure you are on the <Internet> setting by clicking on the Icon of the Single Globe marked internet.
- Make sure that the security level is set at <Medium> and not <Medium High>.
- If unable to change the setting from this window, click on the <Custom Level> button and from the new popup window, Click on <Reset> to change the default setting.