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Webseal Error for TEASE Account Linked to TEAL

Occasionally TEASE users whose accounts are linked to TEAL will see a Webseal error when logging in.

If this occurs, take the following steps to repair your access and prevent reoccurrences:

  1. Exit TEASE and log out of TEAL.
  2. Take steps to clear the browser cache, or browsing history. 

    For instructions on how to do this, check the link below that corresponds to your browser type:

    Internet Explorer (IE): http://windows.microsoft.com/en-us/windows7/how-to-delete-your-browsing-history-in-internet-explorer-9

    Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Chrome: https://support.google.com/chrome/answer/95582

    Note that TEAL is compatible only with IE 8, IE 9, and IE 10. The image below shows the options for clearing browsing history in IE9.

  3. In IE, check all the boxes except the first one, and then click Delete.
  4. When the process is complete, close the confirmation message and close browser tabs and windows.
  5. Wait at least 15 seconds, and then open a new browser window and log into TEAL.
  6. The linked TEASE account should function correctly.
  7. After verifying the linked TEASE account is functioning correctly, follow the steps below to prevent the reoccurrence of this error.

 To prevent this error in the future:

  1. Log into TEAL and click the TEASE account link.
  2. On the TEASE Application List, click the link to access one of your TEASE applications, and then exit the application.
  3. Repeat this step for each application in your list.
  4. Click the Exit TEASE button to return to TEAL.
  5. Log out of TEAL.

This will set your access so that the webseal error with this linked account is avoided in the future.

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