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What can I do if I haven’t received an order that I placed through a requisition?

If you haven’t received an order, open the requisition in EMAT and click View/Print Order List. You will see a Status column at the right-hand side of the page which will show you the status of your order.

Dispatched means the order has not been selected for shipment by the publisher.  Shipped indicates the order has been selected for shipment in EMAT. Complete means the order has been fulfilled and your school has received the materials.

If your order is still in dispatched status and the date is past the expected ship date, you can contact the publisher. Reference the order ID (located in the left-hand column) when speaking with the publisher.

You can view a list of publisher contacts on the Ordering Instructional Materials page of the TEA website.  

If you ordered digital materials, the codes to access that material might have been emailed to someone on your EMAT contacts list. Check your email inbox/spam folder for any correspondence from the publisher.

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