Troubleshooting
Important note: Tickets are answered in the order received. Please submit only one ticket per issue to prevent any delays in customer response time.
Please allow up to two business days (8 a.m.-5 p.m., Monday - Friday) to receive a response.
Troubleshooting
Video and interactive issues, Login Trouble, Changes to your Account
Select your topic to the right to browse through the Frequently Asked Questions. Use the Submit a Request button to submit your question to TEA.
Video and Interactive Issues
Login Trouble
Trouble Signing Up Logging In - Gateway Help
Trouble Signing Up Logging In - Reporting an issue
Changes to Your Account - Gateway Help
Changes to Your Account - Reporting an issue
Contact Us - Gateway Help
Contact Us - Reporting an issue
Troubleshooting FAQs/Articles - Video and Interactive Issues
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Login Trouble
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Trouble Signing Up Logging In (Gateway Help)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Trouble Signing Up Logging In (Reporting an issue)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Changes to Your Account (Gateway Help)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Changes to Your Account (Reporting an issue)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Contact Us (Gateway Help)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.
Troubleshooting FAQs/Articles - Contact Us (Reporting an issue)
Top FAQs/Articles
All FAQs/Articles
Click on an article below for quick solutions to the most frequently asked questions.